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Add:GZ,GD CHINA
Contact:Linda
Tel:+86-20-84283539
Mobile:+86-13538778019
E-mail:yxspw@163.com
Fax:+86-20-84283539
Website:http://www.stoneshotfix.com
MSN: yxspw@hotmail.com Skype: rhinestuds
FAQ

Non-professional customers

   ------ The garment factories, garment trader, accessories traders, intermediary traders read me please!

[A], If you may know nothing about hotfix rhinestone and hotfix motif, it does not matter, this is your most important is to choose a good faith supplier:the best price,the nice quality, the fastest delivery. Choose us, China Yax,it must be your best choice !

[B].If you don't know china custom import and export policy, it does not matter, please contact us. We have experience in import and export of goods all over the world.which country has any specific requirements of customs inspection of goods, we have the professionals answer your question. If you purhcase our goods, we will solve all these problems for you.

[C]. If you never transfered the international payments, and worry how to pay, please contact us. You can pay at your home,just make payments by PAYPAL, you can also use the Western Union, MoneyGram money transfer, or  T / T : from your company's account into our account,in order to solve the problem in some countries that don鈥檛 allow the large amount of funds into individual accounts.

[D], You don't need worry about any problems, send us your order list, pay the complete funds, you can wait for the goods which directly was sent from the forwarder to your hands.

[E],Regarding the quality of goods, we provide 100% commitment:if you are not satisfied with it,we will refund immediately. Due to improper packing our goods, and result in damaging of the goods, we will take full responsibility.

 

Professional customers


[A], if you are a professional garment accessories trader, please contact us: tell me your order Details(quantity and quality), we'll provide you the best quality and best price goods.

[B], if you are not satisfied with our price, it does not matter. if you make a bulk order quantity , you can make your target price to us.

[C], we need long-term cooperation, if you have any dissatisfaction, we sincerely request you to tell us directly, we will try our best to meet your requirements.

[D], we are professional hotfix rhinstone and motif factory in China, contact us, you will get the best price, best quality goods. We promise that our price only 70% of the market price. To buy our products, you will save 30%.

 

Questions about order
 
[A].Hotfix motifs order
 
1.Please send us your design with following details, size of design, and the quality standard, color, size of rhinestones. Then we will quote you the best price, if the quotation is acceptable, we will arrange production immediately after got your deposit. When your order is finished, please complete the balance of payment before delivery.
 
2.You can send your hotfix picture to us, and we design and quote for you. Or you can choose our standard motifs, certainly we can modify some details as your request.
 
[B].Two methods of hotfix motifs purchasing:
1. According to your own design, we produce for you using our own material.
2.OEM is acceptable.
 
[C].We can only accept the order with total value of over USD1000, because our price is ultra-low, retailing is unacceptable.
 
[D].With lowest price and high quality, details of our products as follow:
AAA hotfix rhinestones, AA hotfix rhinestones, A hotfix rhinestones, Czechic, DMC;
AAA hotfix rhinestuds, A hotfix rhinestuds;
AAA hotfix nailheads, A hotfix nailheads;
hotfix tapes, Resinous rhinestones, laser motifs, hotfix pictures, lace rhinestones, hotfix machine;
 
[E].Warm welcome to long-term cooperation with professional retailers, enterprise engaged in garment and textile accessories, and garment factories. We will offer good service and competitive price.
 
[F].All our quotation is Ex works price, without delivery charge, but we can also arrange delivery for our clients by sea or air after got shipping charge.
[G]We can supply environmental rhinestones meet with the standard of American and European Law. Our lead-free rhinestones have got SGS certificate, which lead and cadmium content is less than 1ppm.
[H].Any question about order, pricelist, delivery, please contact us via below methods.
 

 About shipping and payment

If you don't know china custom import and export policy, it does not matter, please contact us.

We have experience in import and export of goods all over the world.which country has any specific requirements of customs inspection of goods, we have the professionals answer your question. If you purhcase our goods, we will solve all these problems for you.

 

1. If the quantity is small, we will send you by express, such as DHL, FEDEX, UPS, TNT, etc.

2. If midium quantity, delivery by air is more favorable for you. Usually speaking, it takes 7 days from China to your country.

3. If you order is in very large quantity, delivery by sea is also acceptable, but it will take 30 working days.

4. Certainly, you can arrange your carrier to collect the goods in our factory.


[A].If you never transfered the international payments,and worry how to pay, please contact us.

    You can pay at your home,just make payments by PAYPAL, you can also use the Western Union, MoneyGram money transfer, or T/T:from your company's account into our account,in order to solve the problem in some countries that don't allow the large amount of funds into individual accounts.


[B].You don't need worry about any problems:

 


FAQ Other
1.    What time will be more suitable for contact with us? Is there any other direct contact method?
Our working time is from 8:30 am to 18:00 pm in Beijing time zone, it will be more suitable to contact us in this period. Except in this time, you can give us a call, the mobile's number is 0086 13725490880, 13724801597. Email, and Msn will be more favorable.
 
2.      We want to you help us produce hotfix motifs, but we worry about the displacement of rhinestones during shipping, any solution method?
Please don't worry, because our unique shock-like package can avoid of it. Using harden cardboard at corner and around sides, with vacuum shrink film outside, last it was packed into carton. We assure that we will take charge of it displacement during shipping.
 
3.     We are Americans, the new environment protection law is published recently, which prescribes that lead content is less than 300ppm. How about your rhinestones? Whether passed any inspection?
Yes, we have special environment rhinestones, which lead content is less than 1ppm, nearly 0ppm. As for colorful rhinestones, the lead content is only less than 90ppm, far lower than law rules. Our rhinestones have got SGS and NTERTEK certificate.
Contact Information: 
 
4.     Can you design for us specially?
   Certainly, all our motifs are ordered by our clients, you just send us the drawing or pictures of your imagines, we design them for you.
 
5.     How about the producing time?
   Usually speaking, 2-3 days will be ok, according to your total order.
 
6.     How about the package?
   Avoid of motifs deformation and rhinestones moving during the delivery, we use plastic film pack the hot fix motifs in vacuum.
 
7.     How to ship?
   The usual delivery method is by express, such as DHL, FEDEX, UPS, TNT, etc. If total order is larger, delivery by air and sea are both acceptable.
 
8.     How to pay for the order?
   Generally speaking, if the total value of your order is less than USD3000, full payment in advance. If more than USD3000, 50% of total value as deposit is in advanced, and the rest value have to be paid before delivery. Payment by T/T and western union are both acceptable.
 
 
9.     What after-sales service?
   The older clients can get the message of new designs and products in first time, also the samples of new samples.
    Send us your order list, pay the complete funds, you can wait for the goods which directly was sent from the forwarder to your hands.



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